Service Desk Services
Outsourcing Your Help Desk Services
When it comes to technology issues inside your company, nothing is worse than not being able to get a hold of someone or having to wait hours for a response. We understand you can’t work when we’re fixing you or your employees device, which is why, whether through remote service or on site, we work around your schedule to get your system or device back on track, and to preserve your productivity, without delay or interruption.
At Tech Guru, our help desk services deliver IT support designed to improve the productivity of you and your employees, by minimizing and resolving IT errors and issues quickly and on your time. With Tech Guru as your IT help desk partner, you’ll receive a tremendous range of benefits including:
- Support for every device and platform: Mac®, PC, Windows and Android & iOS tablets/smart phones
- Calls answered by IT experts not customer service technicians
- Live 24/7 phone support, 365 days a year
- Fast remote and/or on-site diagnostics and repair
- Minnesota Based
- After hour’s response time: 60 minutes
We also work to preserve your productivity by connecting directly with your tech vendors, should you have a problem or issue (i.e. copiers, apps, and other connections), to speed resolution, so it’s one less thing you have to worry about.
Benefits of Outsourcing Your Help Desk Services
As we mentioned before when it comes to technology issues inside your company, nothing is worse than not being able to get a hold of someone or having to wait hours for a response, especially since your business relies on technology now more than ever. Outsourcing your organization’s help desk services can lighten your load in more ways than one.
When it comes to discussing whether to outsource your companies help desk service, it’s often discussed in regards to financial terms; however, the tremendous range of benefits from choosing to outsource your help desk function extends well beyond the financial reasons, especially for those with a small existing IT department. One of the biggest benefits to outsourcing your IT help desk, is it frees up time for your overburdened IT employees, allowing them to spend valuable time on strategic operations and developing revenue generating ideas, rather than on hours of putting out support fires. Additional benefits of outsourcing your help desk function include:
- Reduced costs
- Easier management
- Higher profits
- Improved response times
- Technical and industry expertise
Because the potential impact of an outsourced help desk function is so broad, proper goal setting and selection is imperative for a company’s success.
To learn more about how our outsourced IT help desk support services can help your company reach its business objectives and increase productivity, call us at 612-235-4895 or contact us. Need help putting together a technology plan to elevate your business to the next level? Check out our IT strategy consulting and planning services.
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