Tech Guru Core Value #2: We Collaborate

At Tech Guru, our core values aren’t just business buzzwords; they truly guide what we do each and every day. So we’re walking through our core values — how each evolved and what it means for you, our valued clients. This week we’re taking a look at our second core value, “We Collaborate.”

Tech Guru Core Values

1. We Care
2. We Collaborate
3. We Persist
4. We Are Accountable

Why “We Collaborate”

At Tech Guru, we always put our clients first. Always. Part of that means that we’ll never let our clients get stuck in the position of middle man, ironing out conflicts between their different vendors. “It’s about saving our clients time, money, and headaches,” Tech Guru CEO Dan Moshe explains. “We understand that there’s an ecosystem of providers helping our clients. We’re never the only company involved. There’s a software vendor, an Internet service provider, a payroll company, a CPA… Once we’re authorized to communicate with the members of our client’s ecosystem, we’ll work directly with them. We’ll build a communication plan, track progress, and create an accountability loop. This always results in better outcomes.”

Examples of “We Collaborate” in Action

• Problem Solving: Recently a client had an Internet connection problem. We worked directly with their Internet service provider, geek-to-geek, to convey the technical data. Instead of triangulating the process, we dealt with the ISP directly and solved the problem. 
• Consulting: When a client needed a better voice solution for their call center, we didn’t dismissively say, “Sorry, we don’t do that kind of work.” Instead, we tapped our network to provide our client with three reputable companies who could help them. We provided IT insights that helped them select the right company, and immediately worked with that company to integrate the new protocol into the existing IT environment. 
• Project Management: Moving to a new server can be a big deal — so when a client of ours had to make the leap, we project managed the entire thing. We worked with the database guy, the software people, and several contacts within their own organization to plan the change, communicate the process, and lead the switchover to completion with minimal pain.