Modern, business-class hardware
Current computers fail far less often than old ones. We keep your firm on modern hardware that is built for business use.
Onsite support
Built so you rarely need anyone onsite. Covered when you do.
Prevention comes first. We set your firm up so a failed computer or a dead internet line does not stop work. And when hands are genuinely needed at your office, we send them.
Book your discovery call now Prevention first
The best onsite visit is the one you never need.
We design every firm's setup to be resilient, with near-zero need for someone onsite and no burden on your staff. Nobody on your team has to play IT.
A spare computer at your office
We often place a backup computer at your office. If a machine dies at 9:00, that person signs in on the spare and keeps working.
Replacements shipped to you
When a computer fails, we ship a replacement from one of our operations centers. Nobody on your team goes shopping.
Backup internet
We encourage every office to have a second internet connection, so an outage at your provider does not send everyone home.
Highly reliable network gear
Our standard Ubiquiti network, deployed during your Foundation and managed remotely by us.
Nothing critical in your office
Everything is hosted. There is no key infrastructure sitting in a closet waiting to fail on a deadline.
When something does break
Four steps, in this order.
Most problems end at the first step. The others are there so that the rare hard day still ends with your firm working.
- First
We fix it remotely.
About 99% of issues are resolved remotely, usually faster than someone could drive to you.
- If a computer fails
You switch to the spare. We ship a replacement.
The person keeps working on the backup computer while a replacement comes from one of our operations centers.
- If hands are needed
We dispatch someone to your office.
We are part of a service network and can get someone onsite anywhere in the country. It is a flat $200 per visit, scheduled during business hours and always approved by you first.
- If it is a big one
We get on a plane.
For a truly serious issue, we fly one of our own people out to your office to deal with it in person.
Onsite visits are not part of the monthly fee. A visit that is part of a project that includes onsite work, such as your Security and Technology Foundation, has no separate onsite fee. The details are in our Terms of Service.
Why it works
It starts with the Security and Technology Foundation.
Every new client begins with a full audit and the implementation of our security and platform standards, including a visit to the office to label, clean up, and deploy our standard network. That is what makes the systems stable enough to manage from anywhere.
- Stable, secure, reliable systemsBuilt during your Foundation.
- Minimal downtimeFewer failures, and a plan for each one.
- Maximum productivityYour people working, not waiting.
Technology that stays out of your way.
Book a 30-minute discovery call and we will show you what a resilient setup looks like for your firm.
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No long-term contract. No hour caps. No minimums. 60-day cancellation any time. Full proposal within 24 hours of your call. (800) 692-6096